Privacy Policy

1. Who We Are

RNO Reno Masonry operates the website at masonryreno.com. Our mailing address is 1 E Liberty St STE 509, Reno, NV 89501. If you have questions about this policy, you can reach us at hi@masonryreno.com.

2. What Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our site.

Information You Provide

When you fill out our contact or estimate request form, we collect the details you enter - typically your name, phone number, email address, service address, and a description of the work you are interested in. We also collect information if you call or email us directly.

Information Collected Automatically

When you visit masonryreno.com, standard web technologies may automatically record basic data such as your IP address, browser type, referring URL, pages viewed, and the date and time of your visit. This information does not identify you personally. We may use third-party analytics tools (such as Google Analytics) to help us understand how visitors use the site. Those services have their own privacy policies governing the data they collect.

3. Cookies

Our website may use cookies - small text files placed on your device - to help the site function and to gather basic analytics. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, though some functionality may be affected. We do not use cookies to track you across other websites or serve targeted advertising.

4. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries.
• Schedule and carry out the services you request.
• Send you information related to your project, such as appointment confirmations or follow-up messages.
• Improve the content and usability of our website.
• Comply with applicable legal obligations.

We do not sell your personal information to third parties. We do not use your contact details to send unsolicited marketing unless you have expressly asked to receive communications from us.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• With service providers that help us operate our business (for example, our form provider or email platform), under agreements that require them to keep your information confidential.
• If required by law, court order, or government authority.
• To protect the rights, property, or safety of RNO Reno Masonry, our customers, or others.

6. Data Retention

We retain the contact and project information you provide for as long as necessary to fulfill the purpose it was collected for - typically for the duration of a project relationship and a reasonable period afterward for follow-up and record-keeping. Analytics data collected automatically is typically retained according to the settings of the analytics service we use. If you would like your information deleted, see Section 8.

7. Security

We take reasonable precautions to protect the information we collect from unauthorized access, loss, or misuse. Our website uses HTTPS encryption for data in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of any information you send to us.

8. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to any legal retention requirements.
• The right to opt out of any marketing communications we may send.

To exercise any of these rights, contact us at hi@masonryreno.com. We will respond to your request within a reasonable time.

9. Third-Party Links

Our website may contain links to third-party websites (for example, Google Maps or review platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

10. Children

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. If the changes are significant, we may also provide a more prominent notice. Your continued use of masonryreno.com after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this privacy policy or how we handle your information, please reach out: