Privacy Policy

Introduction

RNO Reno Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you request quotes, schedule consultations, or communicate with us. This may include your name, address, email address, phone number, and details about your masonry project.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages you view. This information helps us improve our website and better serve our customers.

When we perform work at your property, we may take photographs for our records, quality assurance, and marketing purposes. We will request your permission before using any images that show your property in our promotional materials.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our masonry services. This includes processing your service requests, communicating with you about your projects, and sending you updates or information about our services.

Your contact information allows us to schedule appointments, provide estimates, answer your questions, and keep you informed about your project status. We may also use your information to send occasional marketing communications, but you can opt out of these at any time.

We analyze website usage data to understand how visitors interact with our site and identify areas for improvement. This helps us create a better experience for all users.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business, such as payment processors or scheduling software
• With contractors or suppliers when necessary to complete your project
• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, or safety, or that of our customers or others
• With your explicit consent for any other purpose

Any third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encryption of sensitive information, and restricted access to personal data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Privacy Rights

You have certain rights regarding your personal information, including:

• The right to access and review the personal information we have about you
• The right to request corrections to inaccurate information
• The right to request deletion of your personal information, subject to legal requirements
• The right to opt out of marketing communications
• The right to object to certain processing of your information

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This includes maintaining records for warranty purposes, legal compliance, and business operations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

RNO Reno Masonry
1 E Liberty St STE 509
Reno, NV 89501
Phone: (775) 447-9279
Email: hi@masonryreno.com